Privacy Policy
This policy explains how Pickle Concepts Limited (trading as Pickle AV) collects, uses, and protects your personal data when you visit this website or contact us through it.
We take your privacy seriously and process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Pickle AV is a trading name of:
Pickle Concepts Limited
Company number: 11380799
Registered office: 66 Paul Street, London, England, EC2A 4NA
Pickle Concepts Limited is the data controller for the personal data described in this policy. For data protection queries, contact us at: info@pickleav.com
2. What data we collect and why
We collect personal data in two ways on this website.
Contact form submissions
When you complete our contact form, we collect your name, email address, and the content of your message. We use this information solely to respond to your enquiry.
| Data | Purpose | Legal basis |
|---|---|---|
| Name, email address, message | Responding to your enquiry | Legitimate interests (Article 6(1)(f) UK GDPR) |
We do not add you to any mailing list or use your contact details for marketing without your explicit consent.
Website analytics
This website uses Google Analytics 4 to understand how visitors use the site. Google Analytics sets cookies in your browser and collects data including your approximate location, browser and device type, pages visited, and time spent on the site.
| Data | Purpose | Legal basis |
|---|---|---|
| Usage data, approximate location, device/browser information | Understanding site performance and visitor behaviour | Consent (Article 6(1)(a) UK GDPR and Regulation 6 PECR) |
Analytics cookies are only placed after you have given your consent via our cookie consent tool.
3. How we share your data
We do not sell your personal data. We share it only where necessary:
- Google LLC — Google Analytics processes website usage data on our behalf under a Data Processing Agreement. Data may be transferred to Google servers in the United States under the EU–US Data Privacy Framework and equivalent UK adequacy arrangements.
- Email service providers — contact form submissions are delivered to us by email. The provider processes your message in transit only.
We will not share your data with any other third party except where required by law or a legal obligation.
4. How long we keep your data
| Data type | Retention period |
|---|---|
| Contact form enquiries | Up to 12 months after the enquiry is resolved |
| Google Analytics data | Up to 14 months, then aggregated and anonymised |
5. Cookies
Cookies are small text files placed on your device by websites you visit. We use two categories of cookies:
| Category | Description | Consent required? |
|---|---|---|
| Strictly necessary | Essential for the website to function. Cannot be disabled. | No |
| Analytics | Google Analytics cookies (_ga, _ga_*, _gid) that help us understand how visitors use the site. | Yes |
When you first visit the site, you will be asked for your consent before analytics cookies are placed. You can change your preferences at any time by clicking the "Cookie settings" link in the footer.
6. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to ask us to correct inaccurate or incomplete data.
- Right to erasure — to request that we delete your personal data where there is no legitimate reason to continue processing it.
- Right to restriction — to ask us to restrict how we process your data in certain circumstances.
- Right to data portability — to receive your data in a structured, commonly used format.
- Right to object — to object to processing based on legitimate interests.
- Right to withdraw consent — where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, email us at info@pickleav.com. We will respond within one calendar month.
7. How to complain
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns directly before you approach the ICO — please contact us first at info@pickleav.com.
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Where changes are material, we will take reasonable steps to bring them to your attention.
9. Contact
Pickle Concepts Limited (trading as Pickle AV)
66 Paul Street, London, England, EC2A 4NA
info@pickleav.com